Shipping policy
Here's a shipping policy tailored for a dropshipping store on Shopify:
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary by location:
- United States: 7–20 business days
- International: 14–30 business days
Delivery times are estimates and commence from the date of shipment, not the date of order. Delivery times may vary, especially during peak periods.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 3–5 business days for tracking information to update. If you haven't received tracking information within 7 days of your order, please contact us.
Shipping Partners We work with international shipping carriers to deliver your orders. Your package may be handled by multiple carriers depending on your location.
Lost or Damaged Packages Oak & Vale is not responsible for lost or stolen packages confirmed as delivered by the carrier. If your package is damaged upon arrival, please contact us within 48 hours of delivery with photos of the damage.
Customs, Duties & Taxes Oak & Vale is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.